FEATURED WORK
DIGITIZING BUILDING PERMITS DURING A PANDEMIC
In March of 2020, San Francisco's Department of Building Inspection was reviewing all building permit applications on paper plans and forms that were submitted in person. When COVID emerged, the department, the review process, and construction around the city ground to a halt. I led a cross-departmental working group through piloting a digital process that we'd iterate upon for years.
UNIFYING A VAST PRODUCT LANDSCAPE
While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I drove the design and research of a global, cross-organizational effort that took workshop concepts to a beta launch of SAP for Me in six months.
HELPING COLOMBIANS BUY THEIR FIRST HOME
Only 1 in 5 of the Colombians who receive Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing subsidy KPIs by 3x in 2023.
GETTING FIRST TIME VOTERS TO THE POLLS
Fewer than half of all eligible Millennials voted in the 2016 election; a full 14 points lower than the next closest generation. We partnered with TurboVote to understand the factors that lead to consistently low turnout by America's youth. Based on that research, we provided a holistic set of design recommendations that included an improved voter registration flow as well as expanded service offerings.
More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.
CREATING A MEMORABLE SUPER BOWL CITY EXPERIENCE
