ResumÉ
2020 - Present
Lead Service Designer
Digital Services, City & County of San Francisco
Lead the design of the digital forms platform and drive cross-department initiatives that transform how San Francisco delivers end-to-end services at scale.
Lead development of a forms product and platform supporting 300K+ annual submissions
Led a pivot from bespoke tools to scalable infrastructure, aligning team leadership, product, and engineering on a new northstar and roadmap
Redesigned the end-to-end experience of 20+ of the city’s most important services
Reduced small business permitting time from 6+ months to 13 days
Cut operational time for street vending lotteries by 50%
Establish reusable service patterns and frameworks that guide product decisions across the city
Built and scaled the service design practice, managing one designer and enabling others through training
Modernizing the design system with semantic tokens and documentation to improve AI compatibility
Leveraging AI to build internal tools, including a form accessibility checker and form-to-PDF mapper
2026 City Administrator Vision Award for redesigning the Community Challenge Grant program
2020 - Present
Lead Service Designer
Digital Services, City & County of San Francisco
Lead the design of the digital forms platform and drive cross-department initiatives that transform how San Francisco delivers end-to-end services at scale.
Lead development of a forms product and platform supporting 300K+ annual submissions
Led a pivot from bespoke tools to scalable infrastructure, aligning team leadership, product, and engineering on a new northstar and roadmap
Redesigned the end-to-end experience of 20+ of the city’s most important services
Reduced small business permitting time from 6+ months to 13 days
Cut operational time for street vending lotteries by 50%
Establish reusable service patterns and frameworks that guide product decisions across the city
Built and scaled the service design practice, managing one designer and enabling others through training
Modernizing the design system with semantic tokens and documentation to improve AI compatibility
Leveraging AI to build internal tools, including a form accessibility checker and form-to-PDF mapper
2026 City Administrator Vision Award for redesigning the Community Challenge Grant program
2014 - 2020
Senior Product Designer
Apphaus, SAP
Led product design and strategic innovation engagements across industries and geographies.
Took a 0 to 1 enterprise product from concept to global beta in 6 months
Led the design of SAP’s cloud product trial experience, a critical entry point for adoption and conversion
Conducted 25+ co-innovation projects with enterprise customers, translating insights into product opportunities and roadmap inputs
Increased home subsidy utilization rate by 700% by redesigning the application system and organization
Improved engagement with the NHL’s stats site, increasing visits by 25% and time on site by 45%
Facilitated cross-functional workshops to define product vision, strategy, and future-state experiences
Conducted ethnographic research in call centers, warehouses, bars, & truck stops on 3 continents
UX Awards (2017) - Honorable Mention for my work on the Super Bowl City fan zone experience
Core77 Design Awards (2017) - Notable for rethinking Turbovote’s first time voter experience
2014 - 2020
Senior Product Designer
Apphaus, SAP
Led product design and strategic innovation engagements across industries and geographies.
Took a 0 to 1 enterprise product from concept to global beta in 6 months
Led the design of SAP’s cloud product trial experience, a critical entry point for adoption and conversion
Conducted 25+ co-innovation projects with enterprise customers, translating insights into product opportunities and roadmap inputs
Increased home subsidy utilization rate by 700% by redesigning the application system and organization
Improved engagement with the NHL’s stats site, increasing visits by 25% and time on site by 45%
Facilitated cross-functional workshops to define product vision, strategy, and future-state experiences
Conducted ethnographic research in call centers, warehouses, bars, & truck stops on 3 continents
UX Awards (2017) - Honorable Mention for my work on the Super Bowl City fan zone experience
Core77 Design Awards (2017) - Notable for rethinking Turbovote’s first time voter experience
2013 - 2014
Co-Founder & Chief Design Officer
Kitchen Wizard
Used insights from ethnographic research to drive our value proposition, strategy, and experience. Validated an early-stage product concept using rapid prototyping, including a “Wizard of Oz” MVP to test demand and user behavior.
2013 - 2014
Co-Founder & Chief Design Officer
Kitchen Wizard
Used insights from ethnographic research to drive our value proposition, strategy, and experience. Validated an early-stage product concept using rapid prototyping, including a “Wizard of Oz” MVP to test demand and user behavior.
2012 - 2013
MS, Engineering, Design & Innovation
3.95 GPA | Northwestern University
I received special recognition from Samsung for work on an in-home smart sensor. I did research in rural India that led to the development of a modular, locally assembled work light. I did research in laundry rooms across Chicago to create a new method for dispensing scent-boosters for P&G.
2012 - 2013
MS, Engineering, Design & Innovation
3.95 GPA | Northwestern University
I received special recognition from Samsung for work on an in-home smart sensor. I did research in rural India that led to the development of a modular, locally assembled work light. I did research in laundry rooms across Chicago to create a new method for dispensing scent-boosters for P&G.
2008 - 2012
BS, Mechanical Engineering
3.88 GPA | Kettering University
I alternated each quarter between school and an internship with UTC Aerospace Systems, graduating with 2 years of work as a Systems Engineer. I completed my thesis on a tool that optimizes the design of gear pumps to minimize the damage caused by pulses in pressure. I won an innovation award for a proposal to use the electricity that can be generated from temperature differentials across a material as a means of charging a cell phone.
2008 - 2012
BS, Mechanical Engineering
3.88 GPA | Kettering University
I alternated each quarter between school and an internship with UTC Aerospace Systems, graduating with 2 years of work as a Systems Engineer. I completed my thesis on a tool that optimizes the design of gear pumps to minimize the damage caused by pulses in pressure. I won an innovation award for a proposal to use the electricity that can be generated from temperature differentials across a material as a means of charging a cell phone.